Survey research services

The Institute for Social Science Research (ISSR) provides services in all aspects of survey research, including questionnaire development, sampling design and procedures, and data collection, including:

  • Data collection analysis
  • In-house data collection service with the capacity to undertake large-scale representative sample surveys by telephone, personal interview, mail, or by using online technologies
  • Design and applied methodology advice
Computer Assisted Telephone Interviewing (CATI) laboratory

A team of experienced CATI staff trained in effective social research refusal minimisation methods, participation recruitment strategies, and interpersonal communication techniques to optimise survey research data quality.

Our CATI services offer:

  • 39 station computer assisted telephone interviewing (CATI) laboratory configured for telephone interviews and telephone focus groups
  • Specialised computer hardware and software for web and email surveys
  • Infrastructure and automated report generation for mail and personal interview surveys
  • Data entry and data coding service

For detailed information on survey research, contact